Terms and Conditions
Service Terms
Welcome to becoming a member of the official Hestia (Hestia Enterprise Co., Ltd., Unified Business Number: 94251985) website. The official Hestia website will provide you with various membership services (hereinafter referred to as "the Service") in accordance with the service terms, website announcements, various usage regulations, and notices (hereinafter collectively referred to as "these Service Terms"). To protect your rights, please read the following service terms carefully before applying for registration and using the service. These service terms are established to protect the rights of the service provider and all members, and constitute an agreement between the member and the service provider. Upon registering and logging in as a member of the official Hestia website or starting to actually use the service, it will be considered that you have read, understood, and agreed to accept all the contents of these service terms, and fully accept the existing and future derived service items and content of this service. If, after considering the matter, you do not agree to these service terms, please do not proceed with the registration process or immediately stop using the service. If you do not agree to the contents of these service terms, or if the country or region to which you belong excludes all or part of these service terms, please stop using the service immediately.
If, after considering the matter, you do not agree to these service terms, please do not proceed with the registration process or immediately stop using the service.
If you do not agree to the contents of these service terms, or if the country or region to which you belong excludes all or part of these service terms, please stop using the service immediately.
Acknowledgement and Acceptance of Terms
The official Hestia shopping website (hereinafter referred to as "Hestia") operated by Hestia Enterprise Co., Ltd., Unified Business Number: 94251985, provides Hestia services (hereinafter referred to as "the Service") based on these service terms. When you complete the Hestia membership registration process or start using the service, it means you have read, understood, and agreed to accept all the contents of these service terms, and fully accept the existing and future derived service items and content of this service. Hestia has the right to modify or change the contents of these service terms at any time. The modified service terms will be published on the website. Hestia will not notify members individually. Members are advised to pay attention to such modifications or changes at any time. If members continue to use the service after any modification or change, it will be considered that the members have read, understood, and agreed to accept such modifications or changes. On the contrary, if you do not agree to the above service terms revision or update method, or do not accept any other provision of these service terms, you should immediately stop using the service.
If the member is a minor under the age of twenty, the member's parent (or guardian) should read, understand, and agree to all the contents of this agreement and its subsequent modifications before registering as a member, using or continuing to use the service. When the member uses or continues to use Hestia, it is presumed that the member's parent (or guardian) has read, understood, and agreed to accept all the contents of this agreement and its subsequent modifications.
Both the member and Hestia agree to use electronic documents as the means of expression for all contents of using this service, including expressions of intent.
Membership Registration Obligations
To use this service, members agree to the following:
When registering for this service, provide your latest and correct personal information in the required fields, and do not use forged or altered information for repeated registration, login, etc.
Maintain and update your personal information in a timely manner to ensure its accuracy in order to receive the best service.
If the member provides any incorrect or false information, fails to provide information as instructed, lacks necessary information, or has repeated registration accounts, Hestia has the right to suspend or terminate the member's account without prior notice, and refuse the member's use of all or part of the service.
Hestia Privacy Policy
The personal information and other specific information that you register and use on this website are all protected and regulated by Hestia's "Privacy Policy".
Membership Account and Password Security
After you complete the registration process for this service, you will obtain a specific password and membership account. You are obligated to maintain the confidentiality and security of your password and account. Any action taken using the password and account by entering the membership account and password in accordance with the system regulations and matching the login information, regardless of whether it is entered by the member personally, will be presumed to be used by the member personally, and the member shall be fully responsible for all actions taken using the password and account.
Members agree to the following:
If your password or account is stolen or any other security issues occur, you will immediately notify Hestia.
Always log out to end your account use after each connection.
Your account, password, and membership rights are for your personal use and enjoyment only. They may not be lent, transferred to others, or shared with others.
If your account and password are stolen, misused, or in other situations where Hestia cannot identify whether it was personally used by you, Hestia will not bear any responsibility for the resulting damages, unless it is proven that the damage was caused by reasons attributable to Hestia.
If Hestia becomes aware that your account and password have been misused by others, it will immediately suspend the use of that account (including the processing of transactions generated by that account).
Protection of Children and Adolescents
To ensure the safety of children and adolescents using the internet and prevent privacy violations, parents (or guardians) should fulfill the following obligations: When children under the age of twelve use this service, they should be accompanied by their parents (or guardians) throughout the process. When adolescents aged twelve and above but under eighteen use this service, they should consider whether to give their consent.
Membership Account and Password Security
Members promise never to use this service for any illegal purpose or in any illegal way, and promise to comply with relevant regulations of the Republic of China and all international conventions for using the internet. Members who are users outside the Republic of China also agree to comply with the laws of their country or region. Members agree and guarantee not to use this service to engage in any behavior that infringes on the rights of others or is illegal, including but not limited to:
Publishing or transmitting any defamatory, insulting, threatening, abusive, obscene, indecent, false, disruptive to public order or good morals, or other unlawful text, images, or any form of files.
Infringing or damaging the reputation, privacy, trade secrets, trademarks, copyrights, patent rights, other intellectual property rights, and other rights of Hestia or others.
Violating confidentiality obligations under law or contract.
Using the service under the name of another person.
Transmitting or spreading computer viruses.
Engaging in commercial activities without prior authorization from Hestia.
Posting, transmitting, sending spam, chain letters, illegal or unauthorized multi-level marketing messages and advertisements; or storing any information that infringes on the intellectual property rights of others or violates the law.
Behaving in a way that causes annoyance, displeasure, or violates general network etiquette to others, causing disgust.
Other behaviors that are inconsistent with the purpose of use provided by this service or that Hestia has reasonable grounds to believe are inappropriate.
Membership Account and Password Security
Members agree that Hestia may, in accordance with the scope of services provided by this service, increase, decrease, change, or terminate related service items or content as needed and in accordance with actual conditions, without the need for individual notification to members.
Members agree that Hestia may, in accordance with actual implementation conditions, increase, modify, or terminate related activities, and choose the most appropriate way to inform members.
Members agree that Hestia may send newsletters or product information (EDM) to the email account registered by the member from time to time.
When members receive a message indicating their refusal to accept marketing, Hestia will stop sending further marketing messages.
Service Suspension and Interruption
Hestia will maintain the normal operation of the system and services in accordance with general reasonable technical and methods. However, Hestia has the right to stop or interrupt the provision of this service in the following situations:
When the Hestia website electronic communication equipment is undergoing necessary maintenance and construction.
When there is a sudden electronic communication equipment failure.
When the Hestia website's application for electronic communication services is stopped and the services cannot be provided.
When due to natural disasters, force majeure factors, or other reasons not attributable to Hestia, the Hestia website is unable to provide services.
Transaction Behavior
When members use this service to make transactions, they should do so in accordance with the confirmation mechanism for the quantity and price of goods provided by Hestia.
Members agree that when using this service to order products, before Hestia confirms the establishment of the transaction, Hestia still reserves the right to not accept the order or cancel the shipment. After the member sends an order notification to Hestia, the system will automatically send an acceptance notification, but this notification is not an order confirmation notification. Hestia will inform you separately regarding whether the transaction has been established. If the goods or services of the subject matter of the order have incorrect transaction conditions (including but not limited to specifications, content descriptions, pictures), Hestia still has the right to refuse the order within 48 hours after placing the order.
If the member arbitrarily returns or exchanges goods, cancels orders, or engages in any behavior that Hestia deems inappropriate, causing inconvenience or damage to Hestia's operations after ordering products using this service, Hestia may, depending on the situation, refuse the transaction or permanently cancel the member's qualification. If the products ordered by the member fall under the following circumstances:
Pre-order goods.
Goods displayed on the product page are out of stock. Due to the nature of goods transactions, if the goods are unavailable or if there are reasons why the goods cannot be delivered smoothly, resulting in the order not being established, Hestia will inform you in the most appropriate way (mainly by email, supplemented by telephone, mail, or fax).
Members agree that when returning goods, Hestia will handle the electronic invoice and sales return discount voucher to speed up the refund process.
Limitation and Exclusion of Liability
All functions provided by this service are provided for use as they are at that time. Hestia does not bear any express or implied warranty responsibility for its effectiveness, speed, completeness, reliability, security, accuracy, etc.
Hestia does not guarantee that the Hestia website, servers, domains, etc., will not contain harmful objects such as computer viruses in the transmitted emails or their contents. It also does not guarantee that the transmission and storage of emails, files, or data are accurate and error-free, without disconnection or errors. Hestia is not responsible for any damage caused by the failure, loss, or error of transmission or storage of any emails, files, or data.
Protection of Intellectual Property Rights
The software or programs used by Hestia, all contents on the website, including but not limited to works, pictures, files, information, data, website structure, arrangement of website screens, webpage design, etc., are owned by Hestia or other right holders in accordance with the law. This includes but is not limited to trademark rights, patent rights, copyrights, trade secrets, and proprietary technology. No one may directly use, modify, reproduce, publicly broadcast, adapt, distribute, publish, publicly perform, reverse engineer, decompile, or disassemble them.
If members wish to quote or reprint the aforementioned software, programs, or website content, they must obtain the prior written consent of Hestia or other right holders in accordance with the law. Respecting intellectual property rights is an obligation that members should fulfill. If any violation occurs, members shall be liable to Hestia for damages (including but not limited to litigation costs and attorney fees). Without prior authorization, you may not use these texts, graphics, images, or other works or materials for the following purposes:
Sale, transfer, lease, lending, sub-licensing, inclusion with a book, or other commercial use.
Upload to any other website or make it available to others for use in any other way.
Pornographic, insulting, defamatory, illegal transactions, or other acts that do not comply with copyright law or other laws.
Modifications or edits for the above uses.
Based on the principle of respecting the intellectual property rights of others, members agree not to engage in acts of infringement of the intellectual property rights of others when using Hestia's services.
If a member is involved in an infringement, Hestia may suspend all or part of the services or directly handle it by canceling the member's account.
If any infringement of intellectual property rights is discovered, please provide the situation of the infringement, the contact information, and attach a true statement and a declaration of ownership of legal intellectual property rights.
Authorization of Members to Hestia
For any data uploaded, transmitted, inputted, or provided by members, members agree that the Hestia website may collect, process, store, transmit, and use such data within a reasonable scope, in order to provide other information or services to users, or to create member statistics, or to conduct surveys or research on online behavior, or for any legal use. If members do not have the legal right to authorize others to use, modify, reproduce, publicly broadcast, adapt, distribute, publish, publicly perform, and sublicense the aforementioned data to third parties, please do not upload, transmit, input, or provide such data to Hestia. Any data uploaded, transmitted, inputted, or provided to Hestia by a member will be considered as the member having unconditionally authorized Hestia to use, modify, reproduce, publicly broadcast, adapt, distribute, publish, publicly perform, and sublicense such data, and the member has no objection to this. Members also guarantee that Hestia's use, modification, reproduction, public broadcast, adaptation, distribution, publication, public performance, and sublicensing of such data will not infringe on the intellectual property rights of any third party, otherwise, they shall be liable to Hestia for damages (including but not limited to litigation costs and attorney fees).
Special Authorization Matters
Due to the use of online transactions or activities provided by this service, it may be necessary to use courier or freight companies to complete the delivery or retrieval of goods (or gifts, etc.). Therefore, members agree and authorize Hestia to provide the necessary personal information for delivery (such as consignee name, delivery address, contact phone number, etc.) provided by the member to the courier company and related cooperating companies in accordance with the requirements and purposes of the online transaction or activity, in order to facilitate the completion of the delivery or retrieval of goods (or gifts, etc.).
Refusal or Termination of Member Use
Members agree that Hestia may, based on considerations of maintaining transaction security, terminate the member's password, account (or any part thereof), or service (or any part thereof), or remove and delete any "member content" within the service for any reason, including but not limited to lack of use or violation of the express provisions and spirit of these service terms. In addition, members agree that if the use of this service (or any part thereof) is terminated, Hestia shall not be liable to the member or any third party.
Regarding Linked Websites
This company ensures that the Hestia website computer system has a general reasonable expectation of security. However, the website or webpage content linked from this website is provided by the respective website or webpage providers. This company does not guarantee the accuracy, reliability, or timeliness of the content or all information.
Governing Law and Jurisdiction
The interpretation and application of these service terms, and any disputes or controversies related to these service terms or arising from transaction behaviors between members and Hestia, shall be handled in accordance with the laws of the Republic of China. It is recommended that the New Taipei District Court be the court of first instance for jurisdiction. However, if the law has other mandatory provisions regarding the jurisdiction of the court, the provisions of the law shall still be followed.
Service Terms
Welcome to becoming a member of the official Hestia (Hestia Enterprise Co., Ltd., Unified Business Number: 94251985) website. The official Hestia website will provide you with various membership services (hereinafter referred to as "the Service") in accordance with the service terms, website announcements, various usage regulations, and notices (hereinafter collectively referred to as "these Service Terms"). To protect your rights, please read the following service terms carefully before applying for registration and using the service. These service terms are established to protect the rights of the service provider and all members, and constitute an agreement between the member and the service provider. Upon registering and logging in as a member of the official Hestia website or starting to actually use the service, it will be considered that you have read, understood, and agreed to accept all the contents of these service terms, and fully accept the existing and future derived service items and content of this service. If, after considering the matter, you do not agree to these service terms, please do not proceed with the registration process or immediately stop using the service. If you do not agree to the contents of these service terms, or if the country or region to which you belong excludes all or part of these service terms, please stop using the service immediately.
If, after considering the matter, you do not agree to these service terms, please do not proceed with the registration process or immediately stop using the service.
If you do not agree to the contents of these service terms, or if the country or region to which you belong excludes all or part of these service terms, please stop using the service immediately.
Acknowledgement and Acceptance of Terms
The official Hestia shopping website (hereinafter referred to as "Hestia") operated by Hestia Enterprise Co., Ltd., Unified Business Number: 94251985, provides Hestia services (hereinafter referred to as "the Service") based on these service terms. When you complete the Hestia membership registration process or start using the service, it means you have read, understood, and agreed to accept all the contents of these service terms, and fully accept the existing and future derived service items and content of this service. Hestia has the right to modify or change the contents of these service terms at any time. The modified service terms will be published on the website. Hestia will not notify members individually. Members are advised to pay attention to such modifications or changes at any time. If members continue to use the service after any modification or change, it will be considered that the members have read, understood, and agreed to accept such modifications or changes. On the contrary, if you do not agree to the above service terms revision or update method, or do not accept any other provision of these service terms, you should immediately stop using the service.
If the member is a minor under the age of twenty, the member's parent (or guardian) should read, understand, and agree to all the contents of this agreement and its subsequent modifications before registering as a member, using or continuing to use the service. When the member uses or continues to use Hestia, it is presumed that the member's parent (or guardian) has read, understood, and agreed to accept all the contents of this agreement and its subsequent modifications.
Both the member and Hestia agree to use electronic documents as the means of expression for all contents of using this service, including expressions of intent.
Membership Registration Obligations
To use this service, members agree to the following:
When registering for this service, provide your latest and correct personal information in the required fields, and do not use forged or altered information for repeated registration, login, etc.
Maintain and update your personal information in a timely manner to ensure its accuracy in order to receive the best service.
If the member provides any incorrect or false information, fails to provide information as instructed, lacks necessary information, or has repeated registration accounts, Hestia has the right to suspend or terminate the member's account without prior notice, and refuse the member's use of all or part of the service.
Hestia Privacy Policy
The personal information and other specific information that you register and use on this website are all protected and regulated by Hestia's "Privacy Policy".
Membership Account and Password Security
After you complete the registration process for this service, you will obtain a specific password and membership account. You are obligated to maintain the confidentiality and security of your password and account. Any action taken using the password and account by entering the membership account and password in accordance with the system regulations and matching the login information, regardless of whether it is entered by the member personally, will be presumed to be used by the member personally, and the member shall be fully responsible for all actions taken using the password and account.
Members agree to the following:
If your password or account is stolen or any other security issues occur, you will immediately notify Hestia.
Always log out to end your account use after each connection.
Your account, password, and membership rights are for your personal use and enjoyment only. They may not be lent, transferred to others, or shared with others.
If your account and password are stolen, misused, or in other situations where Hestia cannot identify whether it was personally used by you, Hestia will not bear any responsibility for the resulting damages, unless it is proven that the damage was caused by reasons attributable to Hestia.
If Hestia becomes aware that your account and password have been misused by others, it will immediately suspend the use of that account (including the processing of transactions generated by that account).
Protection of Children and Adolescents
To ensure the safety of children and adolescents using the internet and prevent privacy violations, parents (or guardians) should fulfill the following obligations: When children under the age of twelve use this service, they should be accompanied by their parents (or guardians) throughout the process. When adolescents aged twelve and above but under eighteen use this service, they should consider whether to give their consent.
Membership Account and Password Security
Members promise never to use this service for any illegal purpose or in any illegal way, and promise to comply with relevant regulations of the Republic of China and all international conventions for using the internet. Members who are users outside the Republic of China also agree to comply with the laws of their country or region. Members agree and guarantee not to use this service to engage in any behavior that infringes on the rights of others or is illegal, including but not limited to:
Publishing or transmitting any defamatory, insulting, threatening, abusive, obscene, indecent, false, disruptive to public order or good morals, or other unlawful text, images, or any form of files.
Infringing or damaging the reputation, privacy, trade secrets, trademarks, copyrights, patent rights, other intellectual property rights, and other rights of Hestia or others.
Violating confidentiality obligations under law or contract.
Using the service under the name of another person.
Transmitting or spreading computer viruses.
Engaging in commercial activities without prior authorization from Hestia.
Posting, transmitting, sending spam, chain letters, illegal or unauthorized multi-level marketing messages and advertisements; or storing any information that infringes on the intellectual property rights of others or violates the law.
Behaving in a way that causes annoyance, displeasure, or violates general network etiquette to others, causing disgust.
Other behaviors that are inconsistent with the purpose of use provided by this service or that Hestia has reasonable grounds to believe are inappropriate.
Membership Account and Password Security
Members agree that Hestia may, in accordance with the scope of services provided by this service, increase, decrease, change, or terminate related service items or content as needed and in accordance with actual conditions, without the need for individual notification to members.
Members agree that Hestia may, in accordance with actual implementation conditions, increase, modify, or terminate related activities, and choose the most appropriate way to inform members.
Members agree that Hestia may send newsletters or product information (EDM) to the email account registered by the member from time to time.
When members receive a message indicating their refusal to accept marketing, Hestia will stop sending further marketing messages.
Service Suspension and Interruption
Hestia will maintain the normal operation of the system and services in accordance with general reasonable technical and methods. However, Hestia has the right to stop or interrupt the provision of this service in the following situations:
When the Hestia website electronic communication equipment is undergoing necessary maintenance and construction.
When there is a sudden electronic communication equipment failure.
When the Hestia website's application for electronic communication services is stopped and the services cannot be provided.
When due to natural disasters, force majeure factors, or other reasons not attributable to Hestia, the Hestia website is unable to provide services.
Transaction Behavior
When members use this service to make transactions, they should do so in accordance with the confirmation mechanism for the quantity and price of goods provided by Hestia.
Members agree that when using this service to order products, before Hestia confirms the establishment of the transaction, Hestia still reserves the right to not accept the order or cancel the shipment. After the member sends an order notification to Hestia, the system will automatically send an acceptance notification, but this notification is not an order confirmation notification. Hestia will inform you separately regarding whether the transaction has been established. If the goods or services of the subject matter of the order have incorrect transaction conditions (including but not limited to specifications, content descriptions, pictures), Hestia still has the right to refuse the order within 48 hours after placing the order.
If the member arbitrarily returns or exchanges goods, cancels orders, or engages in any behavior that Hestia deems inappropriate, causing inconvenience or damage to Hestia's operations after ordering products using this service, Hestia may, depending on the situation, refuse the transaction or permanently cancel the member's qualification. If the products ordered by the member fall under the following circumstances:
Pre-order goods.
Goods displayed on the product page are out of stock. Due to the nature of goods transactions, if the goods are unavailable or if there are reasons why the goods cannot be delivered smoothly, resulting in the order not being established, Hestia will inform you in the most appropriate way (mainly by email, supplemented by telephone, mail, or fax).
Members agree that when returning goods, Hestia will handle the electronic invoice and sales return discount voucher to speed up the refund process.
Limitation and Exclusion of Liability
All functions provided by this service are provided for use as they are at that time. Hestia does not bear any express or implied warranty responsibility for its effectiveness, speed, completeness, reliability, security, accuracy, etc.
Hestia does not guarantee that the Hestia website, servers, domains, etc., will not contain harmful objects such as computer viruses in the transmitted emails or their contents. It also does not guarantee that the transmission and storage of emails, files, or data are accurate and error-free, without disconnection or errors. Hestia is not responsible for any damage caused by the failure, loss, or error of transmission or storage of any emails, files, or data.
Protection of Intellectual Property Rights
The software or programs used by Hestia, all contents on the website, including but not limited to works, pictures, files, information, data, website structure, arrangement of website screens, webpage design, etc., are owned by Hestia or other right holders in accordance with the law. This includes but is not limited to trademark rights, patent rights, copyrights, trade secrets, and proprietary technology. No one may directly use, modify, reproduce, publicly broadcast, adapt, distribute, publish, publicly perform, reverse engineer, decompile, or disassemble them.
If members wish to quote or reprint the aforementioned software, programs, or website content, they must obtain the prior written consent of Hestia or other right holders in accordance with the law. Respecting intellectual property rights is an obligation that members should fulfill. If any violation occurs, members shall be liable to Hestia for damages (including but not limited to litigation costs and attorney fees). Without prior authorization, you may not use these texts, graphics, images, or other works or materials for the following purposes:
Sale, transfer, lease, lending, sub-licensing, inclusion with a book, or other commercial use.
Upload to any other website or make it available to others for use in any other way.
Pornographic, insulting, defamatory, illegal transactions, or other acts that do not comply with copyright law or other laws.
Modifications or edits for the above uses.
Based on the principle of respecting the intellectual property rights of others, members agree not to engage in acts of infringement of the intellectual property rights of others when using Hestia's services.
If a member is involved in an infringement, Hestia may suspend all or part of the services or directly handle it by canceling the member's account.
If any infringement of intellectual property rights is discovered, please provide the situation of the infringement, the contact information, and attach a true statement and a declaration of ownership of legal intellectual property rights.
Authorization of Members to Hestia
For any data uploaded, transmitted, inputted, or provided by members, members agree that the Hestia website may collect, process, store, transmit, and use such data within a reasonable scope, in order to provide other information or services to users, or to create member statistics, or to conduct surveys or research on online behavior, or for any legal use. If members do not have the legal right to authorize others to use, modify, reproduce, publicly broadcast, adapt, distribute, publish, publicly perform, and sublicense the aforementioned data to third parties, please do not upload, transmit, input, or provide such data to Hestia. Any data uploaded, transmitted, inputted, or provided to Hestia by a member will be considered as the member having unconditionally authorized Hestia to use, modify, reproduce, publicly broadcast, adapt, distribute, publish, publicly perform, and sublicense such data, and the member has no objection to this. Members also guarantee that Hestia's use, modification, reproduction, public broadcast, adaptation, distribution, publication, public performance, and sublicensing of such data will not infringe on the intellectual property rights of any third party, otherwise, they shall be liable to Hestia for damages (including but not limited to litigation costs and attorney fees).
Special Authorization Matters
Due to the use of online transactions or activities provided by this service, it may be necessary to use courier or freight companies to complete the delivery or retrieval of goods (or gifts, etc.). Therefore, members agree and authorize Hestia to provide the necessary personal information for delivery (such as consignee name, delivery address, contact phone number, etc.) provided by the member to the courier company and related cooperating companies in accordance with the requirements and purposes of the online transaction or activity, in order to facilitate the completion of the delivery or retrieval of goods (or gifts, etc.).
Refusal or Termination of Member Use
Members agree that Hestia may, based on considerations of maintaining transaction security, terminate the member's password, account (or any part thereof), or service (or any part thereof), or remove and delete any "member content" within the service for any reason, including but not limited to lack of use or violation of the express provisions and spirit of these service terms. In addition, members agree that if the use of this service (or any part thereof) is terminated, Hestia shall not be liable to the member or any third party.
Regarding Linked Websites
This company ensures that the Hestia website computer system has a general reasonable expectation of security. However, the website or webpage content linked from this website is provided by the respective website or webpage providers. This company does not guarantee the accuracy, reliability, or timeliness of the content or all information.
Governing Law and Jurisdiction
The interpretation and application of these service terms, and any disputes or controversies related to these service terms or arising from transaction behaviors between members and Hestia, shall be handled in accordance with the laws of the Republic of China. It is recommended that the New Taipei District Court be the court of first instance for jurisdiction. However, if the law has other mandatory provisions regarding the jurisdiction of the court, the provisions of the law shall still be followed.
