Shipping Policy
To ensure customers receive the correct product efficiently, we do not offer exchange services. If you need to change or replace a product, please directly apply for a refund and place a new order. Thank you for your understanding and cooperation.
Return Policy
You have a 7-day return policy from the date of receipt, as evidenced by the delivery receipt. The 7 days include holidays (note: the return period is not a trial period).
The returned product must be in its original packaging and complete, without any missing accessories or damage to the original box. Otherwise, returns will not be accepted. Products, trial products, and gifts once unsealed and showing signs of usage, washing, damage, human-induced dirt, contamination, or destruction will not be accepted for return.
For partial returns, if the order is eligible for a promotional discount, the payment amount will be recalculated based on the amount of the non-returned goods and the promotional system used at the time. The actual payment amount will be deducted, and after confirmation by relevant personnel, the refund process will be initiated. If the additional purchase cannot be returned with the main product or cannot be returned as a whole, the original selling price of the additional purchase or individual item will be charged. The returned product must be in its original packaging (including the product itself, accessories, gifts, original packaging, and all accompanying documents or data), without any missing accessories or damage to the original box. If any deficiencies are found, the return will not be accepted.
All purchased products have a 7-day return period (including holidays) after delivery is completed. Returned products must be in new condition and complete packaging (including the product, accessories, packaging, manufacturer's box, and all accompanying documents or data). Otherwise, returns will not be accepted. Please note that the 7-day return period is not a trial period.
For the benefit of both parties, please record the entire unboxing process to confirm that the product is correct and the appearance is acceptable before using it. Once the product is used, it indicates that the received product is normal and correct. Due to hygiene considerations, no returns or exchanges are provided.
Customer Service
Email: service@thehestialife.com
Hotline: (02)8688-7007
Return Information
Returned goods must be unused and free from damage or malfunction caused by non-human factors. The 7-day return period provided by the Consumer Protection Law is for you to hesitate and confirm whether the product meets your needs. It is not a trial period for the product. If this store has informed you of this, please keep the original packaging intact (including the outer packaging box), otherwise, returns will not be accepted.
Hestia Kids color-dot silicone and wooden handles are designed with random production. Overlaps or uneven positioning are not considered defects. Only one return is allowed per order. Please return all items together. If you return for a second time for the same order, you will be responsible for the shipping cost.
Cases where the system displays an incorrect price/out-of-stock confirmation is established: Orders with incorrect prices or system anomalies, or orders that successfully place an order despite being out of stock, these orders will not be effective and will be cancelled and refunded as soon as possible for the customer.
The following situations are not eligible for returns:
Products exceeding the 7-day return period.
Products that have been unsealed and used, or damaged due to human factors, such as dirt, malfunction, destruction, wear and tear, scratches, scuffs, or contamination.
Return packages that are damaged or incomplete, or are missing invoices or accessories.
Malicious or bulk returns.
Return Procedure
Contact customer service → Confirm that the return is acceptable → Prepare the complete product and invoice → Provide the delivery time, contact information, and address → The store will arrange for a logistics company to collect the return.
Refund Information
Credit card payment: After the return is confirmed, the amount will be directly refunded to the original credit card account.
Cash on delivery: After the return is confirmed, the refund amount will be transferred to the bank account you provided.
If you need to return a product, please contact customer service within 7 days of receiving the product and provide your "name," "order number," "contact number," "name of the returned product," "reason for return and photos." Customer service will assist you with the return process.
Exchange Information
Exchanged goods must be unused and free from damage or malfunction caused by non-human factors. If this store has informed you of this, please keep the original packaging intact (including the outer packaging box), otherwise, exchanges will not be accepted.
Exchange Procedure
When you and this store agree to handle the exchange, please return the product through the original order and place a new order with the store. We will only issue an invoice for the difference and collect or return the corresponding amount. If there is no difference, no further processing is required.
